What makes an award winning customer experience?

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What makes an award winning customer experience?

Winners are Grinners!

We have done it again winning another award for Best Customer Experience in the 2018 Eastside Business Awards.

Eastside Business Awards Best Customer Experience Award Eastside Business Award Winners - Foot and Leg Centre

Firstly we want to say a big thank you to everyone who has voted with their feet. This award means so much and we look forward to many more as we continually innovate and improve, focus on being of service and transforming the lives of all that we meet.

So why did we win?

Of course lady luck has played a part but when your business has a clear purpose everything you do ultimately relates back to this purpose.

At the Foot & Leg Centre our business purpose is “To Transform Lives”.

You see, having true life impact with and for you, our clients, is front and centre in everything that we do.

We believe in doing everything we can to be of service to you, adding value to your life and transforming your life one step at a time.

It’s the little things like:

  • Being welcomed with a smile
  • Offering you a hug, support and a listening ear when needed and without judgment
  • Educating you so that that you understand your problem and what needs to be done at each step of your recovery journey.
  • Saying ‘please’ and ‘thank you’
  • Asking for feedback and constantly looking for ways to do things better
  • Having fun and putting a smile on your face (although Tito does need some new jokes)
  • Our whole team caring for you and being focused on your success

These little things don’t just happen by accident. They are the result of our team culture and for those who have visited one of our centre’s you’ll feel the positive and engaging energy as you are welcomed into our offices.

The little things are really just a representation of our team values. These values are not just motherhood statements that live on a brochure or a wall. They are values that we each believe in and live by everyday:

  • We practice open and honest communication
  • We innovate and constantly improve
  • We say thank you
  • We work smarter and do more with less
  • We do what we say we will do
  • We respond quickly
  • We get things done and focus on results
  • We have fun
  • We are family

As a Foot and Leg Centre client you truly do become part of our extended family.

One of the greatest gifts we see is the transformation that takes place in the lives of our clients each and every day. So many people come in with significant pain that is reducing their quality of life. With care, determination, support and good old fashioned hard work, clients get their lives back. They can do the things that they love again from walking the dog, playing a round of golf, chasing the grand kids, to travelling the world and hiking in the bush.

Regaining the ability to do these activities again is truly life transforming. When this is achieved we know we are living our purpose “To Transform Lives”.

Do you know someone who is suffering with painful feet?

If you or someone you know and care about is are suffering with painful feet, heels or bunions and need a solution for their pain. Or you want a second opinion because you are dissatisfied with your current treatment options and the results you are getting then the Foot & Leg Centre is the right choice for you.

Let our team take care of you and transform your life one step at a time. We’ll put a spring back in your step fast and help you create happy, pain free feet empowering you to wear the shoes you love and enjoy your life to the full again.

We look forward to being of service to you soon.

Want to know more and for a special offer click here!


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