As a Foot & Leg Centre client, you can expect the following standards from us…
1. You will be treated with courtesy, kindness and compassion at all times. We consider you as part of our family and you will always be treated as such.
2. Your time is precious and we respect your need for punctual and timely service. We promise not to keep you waiting long and we will do our utmost to ensure you are seen at your appointment time.
3. It is important to us that you understand your condition, your treatment, and your future outcomes. We will endeavour to educate you in simple, plain language, providing you with a full range of treatment options to allow you to make an informed treatment decision regarding your health. If you have concerns or simply want to know more, ask and we will happily provide you with further information.
4. With your consent, we will liaise with other appropriate health professionals, such as your doctor, to ensure they are kept up-to-date with all your diagnoses, prognoses and treatments. This is part of our continuum of care and our holistic team approach to your wellbeing.
5. You will enjoy the benefits of the highest standard of foot care possible, provided by our experienced, educated and professional staff in our award winning Foot & Leg Centres. If you are not completely happy with the service you receive, please let us know, we encourage feedback and urge you to help us in improving our service to you.